Well, it’s been a long six months,
but I have reached the point where I can now say:
I AM SOLO AS A CALL TAKER!
I have completed the 6-week in-house academy, the two weeks of training at DPSST, and the six months of one-on-one training on the phones. My training review was last Saturday, and I was told that I am now a solo call taker. No more DOR’s! 🙂
There is a little bit of apprehension with all this; without the safety net of a trainer, how will I do? I am now responsible for my actions and instructions on the phone. It’s all me, liability-wise. But as my trainer pointed out, fully trained does not equal fully experienced, and no one expects me to be fully experienced at this point. I will have questions and I am allowed to ask them. I have all the “tools” that I need; it’s just a matter of getting proficient at using all of them.
For now, I am just basking in the congratulations of my co-workers and the sense of accomplishment that I have right now. 🙂
It’s been a long road, and stressful at times. I did not enjoy some of it, but most of it was very exciting and challenging. It’s a great feeling to have come to the end of my formal training, and be able to say that I have passed this test. I am able to take pride in what I have accomplished. The hard work and long hours have been worth it.
Every day I am learning more about this job, and how to do it better. Just because my formal training period is over doesn’t mean I will not be learning anything further. There is something new to be learned every day! No day is every the same, and each day has it’s own share of questions and challenges. I am so excited to have this goal completed, and begin my time as a solo call taker/dispatcher!