Well, it’s been a long six months, but I have reached the point where I can now say:
I AM SOLO AS A CALL TAKER!
I have completed the in-house academy, the 2-weeks of training at DPSST, and the six months of one-on-one training on the phones. My training review was last Saturday, and I was told that I am now a solo call taker. No more DOR’s! 🙂
Goal – Reached!
There is a little bit of apprehension with all this; without the safety net of a trainer, how will I do? I am now responsible for my actions and instructions on the phone. It’s all me, liability-wise. But as my trainer pointed out, fully trained does not equal fully experienced, and no one expects me to be fully experienced at this point. I will have questions and I am allowed to ask them. I have all the “tools” that I need; it’s just a matter of getting proficient at using all of them.
For now, I am just basking in the congratulations of my co-workers and the sense of accomplishment that I have right now. 🙂
Answering Phones, DOR’s and all the other “joys” of Training