I Passed The CritiCall Exam; I passed the most important test on my path to becoming a 911 call taker and dispatcher.

I passed the CritiCall Exam!

I passed the CritiCall Exam!  (insert the sounds of the hallelujah Chorus being sung right here.)

What a relief!  I have had this on the fringes of my mind for the last week, ever since I took the test last Wednesday.  Thoughts reoccur and swirl through my mind at odd times during each day, “I wonder how I did.  Did I type fast enough when entering the data?  How was my accuracy?  Did I read the maps correctly during that part of the test?  Did I make any stupid mistakes, and check one box when I meant to check the other?”

There have been lots of prayers over the past 6 or so days, and lots of checking my email to see if I had passed.

And then this morning, just 10 minutes ago, up pops the notification – I have a new email in my inbox.  And there it was –

“Congratulations, you have passed the CritiCall Exam phase of testing.  You will be contacted in September for an oral interview.”  🙂


(Ok, the smiley face wasn’t really in the email – it’s just my reaction to the email)

Ok, so just what is the CritiCall Exam?  It is a work sample test given to those who are interviewing for a position as a call taker or dispatcher.  It’s a multi-part test, which includes such tasks as entering information while listening to a caller, entering VIN numbers, map reading then giving directions to a location, etc.  It tests multitasking, memory recall, map reading, prioritization, data entry, etc.

It is a rather intimidating test, and tends to cause a great deal of stress to those who are faced with taking it.  But with a little preparation, it’s not quite so bad.  Although, you can never really know exactly what it’s like until you actually take the test.

So for anyone who has stumbled upon this post while searching for “CritiCall Exam” in hopes of trying to prepare for it, here is a link that might help:  CritiCall and the Dispatcher Applicant:  F.A.Q

This site has lots of great information, a preparation guide that can be downloaded, and links to two online practice tests for keyboarding and data entry.  A huge help for anyone wanting to prepare for the test!


I think dinner at Olive Garden to celebrate with my daughters is in my future.  This deserves a celebration of some sort.  Passing the CritiCall exam is a major milestone in my quest for a new job.

What has been a milestone or achievement for you lately?  Leave a comment so we can share.  🙂


And here is the first post about my quest for a new job – Well, I Did It ….



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