Every day, every shift, there are some calls that leave you at a loss for words. There is no training you are given that prepares you to deal with the off-the-wall questions and comments from callers. Many times I am stunned into silence because I have no idea how to respond to what is said.
Here are just two recent examples:
Female caller, reporting that her boyfriend’s ex-girlfriend is threatening her, AND that said ex-girlfriend is keeping too many dogs:
“She is already in so much trouble with the Attorney General of the Humane Society!”
And then there’s the call from two nights ago:
“I need the number for the sleep study at the hospital.”
(OK, I have some words for this one – at least words I WISH I could say)
Sweetie, that’s more a question for 411 than for 911. And sleep study? Sign me up! I could use some sleep right now. 🙂