(This post reflects my own personal thoughts and experiences with Wells Fargo, and is in no way intended to dissuade anyone from applying for work with Wells Fargo. I am sure they are a very fine company with which to be employed.)
So I am currently looking for employment … have been for about 4 months now. And it surprises me how long it’s taking for me to find a job. I mean, I still haven’t found one yet … and I consider myself a pretty safe bet, as far as employment is concerned. I have a good “skill set,” and lots of experience. But I digress …
I applied for a job recently as a Wells Fargo “phone banker” at the local call center. I don’t consider myself a banker by any means, but the job description talked about providing customer service for Wells Fargo callers. OK, customer service I can do! I have excellent customer service skills.
Forty-eight hours later I schedule an interview. A *group* interview … more thoughts about group interviews in an upcoming post, so stay tuned. I chose an interview time, and showed up looking professional on the date specified. There were two other people who were also interviewing at the same time … remember, it was a *group* interview. Their names were Jacob and Jonathon; or they *will be* for the purpose of this blog post.
Jonathon was an early-20’s male whose resume consisted of working at Burger King. He was very earnest and polite, and seemed to have a strong work ethic. I liked him right away.
Jacob was also an early-20’s male who had working for many businesses (all of which he must have worked at about 2 months each, to have packed them all in during the short time span since he graduated from college), and was very smug and arrogant. I disliked him right away.
We were asked a total of three questions, mainly about our work experience as it pertained to the job for which we were applying. Going around the conference room table, we each took turns answering the questions for the recruiter. Then she told us about the job, and what was expected with it.
It seems my customer service skills would have gone unused in the position of “phone banker.” As the recruiter talked on about the job, SALES was being stressed the most. As a phone banker, you were expected to use the customers problems to “up sell them” to bigger and better Wells Fargo services and products. As the recruiter so delicately put it, “Hey, we are a bank. We are in business to make money!” There were daily sales goals that needed to be met, and you were evaluated daily on your progress. Forgive me, but I’ve enough of that “being evaluated daily” *crap* at my last job to last me a lifetime! This was not sounding like what I had earlier pictured in my head.
Don’t get me wrong – I do have sales experience, and lots of it. I worked for my family’s Christmas tree farm for 15 years, and was in charge of sales and marketing. I attended national trade shows, created our social media marketing campaign, contacted lots of customers, shook a lot of hands, and made lots of sales. But when I mentioned those things in answer to one of the questions during the interview, the recruiter looked at me (with a straight face) and said, “So, you have no experience with meeting measurable sales goals set by supervisors?” No, sweetheart … I set my own goals. Because I *was* the sales department … I *was* the supervisor. It’s called being self-motivated.
Yeah, I didn’t actually say that … but I was thinking it.
We found Jonathon had an advantage, because the recruiter told us that Wells Fargo likes to hire folks with experience in fast food; as she put it, they are better able to “push a large amount of product” and “get customers in and out of the doors fast.” Now, I am not disparaging fast food establishments or the people who work in them. But when I call my bank with a problem, I don’t expect to be treated like part of the noon rush at McDonald’s. Just saying’.
No, I didn’t get the call to continue with the hiring process for Wells Fargo. And I am a little relieved. I don’t think my skill set matches up with what they want in a phone banker. Here’s an example to illustrate my point. One of the questions during the interview was “What are you looking for in a career with Wells Fargo?” … my response was that I was looking for a job where I could use my skills to help callers, and solve problems for them – thereby maintaining them as Wells Fargo customers. Jacob’s answer to the same question was very direct, and very telling; he liked money, and wanted to make a lot of it. Guess who’s moving on in the interview process … and who’s not?
I guess I should have had my doubts about the company, based on past experience with Wells Fargo. My husband and I had a personal line of credit with Wells Fargo for years. I took care of making sure that all the bills were paid, and made every payment needed on that credit line on time and in full. One month after my husband passed away I received a letter from Wells Fargo, informing me that I would no longer have access to the credit line – due to the “change in my circumstances.” I was never late on a payment. The real estate securing that line of credit was/is in my name, and had been since we opened the line of credit – but that didn’t matter. No husband, no line of credit.
Like I said, I am relieved not be moving on in the hiring process with Wells Fargo. And I wish Jonathon and Jacob the very best; well, I wish Jonathon the best.
I kinda think that Wells Fargo and Jacob deserve each other.