Short and sweet – I found another couple 911 dispatcher pet peeves to share with you.
Here’s another installment of 911 dispatcher pet peeves. Are ya ready!
- People that call 911 to report someone laying on the ground, but are unable/unwilling to answer any questions about that person. They refuse to approach them to see if they are bleeding, asleep, breathing, etc. I can’t count the number of times an officer has been dispatched to someone sleeping on the grass in the park. But we have to send an officer – just in case. Work with me people! Do you see the chest moving, rising and falling? Do you see any obvious injuries? Etc.
- People who want to leave a message for an officer, but don’t give all their information. If you need to have an officer or deputy contact you, and you want to leave a message, please make sure that you leave ALL your call back information. An incomplete address or phone number will not endear you to the officer, and you will most certainly not get your call back. In addition, it takes up time out of the officer’s/deputy’s day to try to track you down and find out how to get in touch with you. If your call is regarding a previous case, give me the case number and any pertinent information, along with a couple ways for the LEO to get back to you. Details like that are good – they make it easier for everyone involved.
- People who say “Just get them here now!” This is not Star Trek. (And now I have just dated myself to my readers ) My officers and medics do not teleport. I am sending the call in ASAP, but I still need a little information from you – so stay with me. I think this frustration from callers is due to the sometimes unrealistic portrayal of 911 on TV and movies. Some movies/shows portray dispatch as a magical place that is able to make police/medics appear before the caller hangs up the phone. As much as we like to play superhero on a daily basis, we are still only human, and so are our officers. And there are laws of physics that must be obeyed.
Check out the first part of this rant here – 911 Dispatcher Pet Peeves